MY EXPERIENCE
Digital Strategist
Independent Business Consultant
APRIL 2013 - PRESENT
As a Digital Strategist, I help organizations use technology to better serve the people who depend on them.
Much of my work centers on government technology modernization and the applications, systems, processes, and information that connect government with citizens.
The goal isn't simply to introduce new technology, but to understand how services work today and where technology can create better experiences for citizens and the people serving them.
- Government Technology & Systems Modernization: Supporting the transition from legacy systems and processes to modern capabilities while considering the policies, workflows, data, requirements, and people that make government services possible.
- Citizen-Centered Applications & Digital Services: Helping shape applications around the people using them—from requirements and user stories through UX/UI, development, testing, and implementation.
- Business Process & Data: Working with stakeholders to understand how work gets done, improve processes, connect information across business areas, and identify where technology can reduce complexity.
- Strategic Communications & Engagement: Helping organizations communicate change in ways employees, partners, stakeholders, and the public can understand and act on.
- Human-Centered Design & User Experience: Bringing user and stakeholder perspectives into development so we're not simply building technology that functions—we're building something that works for the people who need it.
My experience includes U.S. Federal, State, and Local government organizations, businesses and nonprofits, as well as international clients and stakeholders. My approach is simple: understand the people and process first, then determine how technology can best support them.
Cients have included the Federal Communications Commission, cBrain, Small Business Administration, National Oceanic and Atmospheric Administration, U.S. Department of Agriculture—Farmers.gov, and a variety of U.S. small businesses, corporations, and nonprofit organizations.
U.S. Small Business Administration
Digital Strategist - Contractor
March 2011 – July 2013
Client // U.S. Small Business Administration:
Supported the U.S. Small Business Administration (SBA) in developing and implementing digital strategies designed to better connect the agency with small business owners, entrepreneurs, and the public.
My work focused on making government information and services easier to find, understand, and use across digital channels. Responsibilities included supporting the SBA’s Office of Communications and Public Liaison in the management and improvement of SBA.gov through information architecture analysis, content assessments, and digital outreach strategies.
I provided user experience and usability guidance for web-based tools and digital services designed to support current and aspiring small business owners, helping ensure that user needs informed product development. I worked to developed digital campaigns and citizen outreach efforts across campaigns for social media, blogs, and email outreach to connect people with SBA programs, resources, and services.
This role strengthened my interest in the intersection of government technology, digital services, communications, and citizen experience—and in using technology to make interactions with government simpler and more useful for the people it serves.
Touchstone Consulting Group, CSRA Intl
Emerging Technology Consultant
April 2007 – March 2011
Served as an Emerging Technology Consultant with Touchstone Consulting Group, a subsidiary of CSRA International, supporting major U.S. Federal Government digital transformation, open data, citizen engagement, and technology modernization initiatives.
My work provided early experience at the intersection of government, technology, data, communications, and citizen experience—supporting efforts to make government information and services more accessible, useful, and connected to the people they serve.- U.S. Small Business Administration | Business.gov:
Supported Business.gov and its pioneering online community for current and aspiring small business owners. Served as a blogger, community moderator, and quality control analyst, connecting entrepreneurs with government information and resources. - U.S. General Services Administration | Data.gov:
Supported the Data.gov Program Management Office with requirements and analysis for its Dataset Management System, helping federal agencies manage and publish government data for public use and application development. - U.S. General Services Administration | Technology Modernization:
Contributed to Presidential Administration transition planning, including current- and future-state technology modernization strategies and implementation initiatives. - U.S. Office Management and Budget | Federal CIO Council:
Supported annual Federal CIO Council offsites from 2007–2010, bringing together CIOs, Deputy CIOs, and senior government leaders to advance government-wide technology management and modernization priorities.
This experience helped shape a perspective that continues to guide my work today: government technology is ultimately about public service.
Whether improving access to information, opening government data, modernizing systems, or designing digital services, technology creates the most value when it begins with an understanding of the people, processes, and mission it is meant to support.
Awards, Media, & Volunteer Initiatives
- Federal Government Executive Leadership Conference - Planning Committee 2017
- Recipient of the FEDERAL 100 AWARD
- SXSW Positive #ChangeAgents and Our Exponential Era - Panel Speaker
- Need a Use Case for the Cloud? Look to FCC
- Here’s a Cloud Guide Written by Feds for Feds. Will the White House Listen
- FCC Changes IT Priorities Along With New Administration
- The Five-Letter Word That Brings Feds Together
- How the FCC Leverages the Cloud for Customer Complaints
- FCC Used Data Not Opinions for the Redesign of New Site
- How 9/11 Enabled Tech Innovation & Why IT Leaders Need to Adapt
- On Service, Positive #ChangeAgents, and Freedom
PORTFOLIO
Communications & Outreach Strategy
Technology alone doesn’t create change—people need to understand it, trust it, and know how it affects the way they work or interact with government.
I develop strategic communications and stakeholder engagement approaches that support modernization from early planning through implementation and adoption. This means understanding who is impacted, what they need to know, where concerns or resistance may arise, and how communications can create clarity and build confidence throughout the process.
My experience includes translating complex technology, policy, and operational changes into clear, accessible information for diverse audiences—from government leaders and public servants to partners, stakeholders, and citizens.
Whether introducing a new system, transforming a process, or implementing emerging technologies such as AI, my focus is the same: help people understand what is changing, why it matters, and what it means for them.
For more detailed information, please begin a dialogue via "Message Me" in the navigation.
Technology Modernization Strategy
Modernization is more than replacing legacy technology with something new.
It starts with understanding how an organization operates today—its mission, people, processes, policies, data, systems, and the experiences of those who rely on them.
I help organizations connect those pieces to identify where technology can simplify work, improve services, and create meaningful, sustainable change. My approach bridges organizational needs with technology opportunities, helping leaders move from complex modernization challenges toward practical paths forward.
My experience in this area includes:
- Translating Technology into Opportunity: Making complex technologies—including AI, automation, and modern software platforms—understandable and relevant to leaders, stakeholders, and the people who will ultimately use them.
- Modernization Strategy & Roadmaps: Helping organizations assess where they are today, define where they need to go, and develop practical modernization strategies that connect mission priorities, business requirements, people, processes, and technology.
- Legacy System & Process Modernization: Identifying opportunities to move beyond outdated systems and fragmented processes toward more integrated, scalable, and efficient ways of working.
- Connecting People, Process & Technology: Looking beyond the technology itself to understand the workflows, policies, data, institutional knowledge, and human decisions that determine whether modernization will actually succeed.
- Supporting Adoption & Sustainable Change: Helping organizations prepare people for new systems and ways of working so modernization delivers lasting value rather than simply introducing new technology.
For more detailed information, please begin a dialogue via "Message Me" in the navigation.
Application Development & User Experience
The best technology starts with understanding the people who will use it and what they need to accomplish.
My experience spans the public and private sectors, helping shape and develop user-centered applications, digital services, and systems that make complex interactions simpler and more intuitive.
I work at the intersection of user needs, business requirements, and technology—helping translate between those perspectives so that what gets built works not only technically, but for the people it is intended to serve.
This is particularly important in government, where an application may be the primary connection between a citizen and a critical service.
A good user experience isn't simply about how a system looks; it's about making information, processes, and services easier to understand, navigate, and use.
My experience in this area includes:
- User Experience & Human-Centered Design: Understanding user needs, behaviors, and challenges to help shape applications and services around the people who use them.
- Business, Functional & User Requirements: Translating organizational needs and real-world workflows into clear requirements that connect business objectives with development.
- Application & Service Design: Helping define how users interact with applications, systems, information, and processes—from initial concepts and workflows through implementation.
- User Journeys & Use Cases: Mapping how citizens, public servants, customers, and other stakeholders move through processes to identify friction, gaps, and opportunities for improvement.
- Bridging Business & Technology: Helping technical teams, organizational leaders, and users understand one another so that technology decisions remain connected to mission and user needs.
- Continuous Improvement: Looking beyond launch to understand how applications and services can evolve as user needs, processes, policies, and technology change.
For more detailed information, please begin a dialogue via "Message Me" in the navigation.
